Complaints

Browse our Complaints FAQs

I don't want to complain online

The easiest and quickest way to make a complaint is to use our online complaints form, but you can also write to us at: Maidstone House King Street Read more...

What if I have a complaint?

There are many ways to make a complaint to us.  The quickest and easiest way is to complete our online form. A manager will reply within 10 working Read more...

Formal Complaint

There are many ways to make a complaint to us.  The quickest and easiest way is to complete our online form. A manager will reply within 10 working Read more...

How do I have my say?

There are a number of ways you can have your say and get more involved. Visit our Have Your Say pages where you'll find: All of the consultations we Read more...

I'm not happy with the response to my complaint

If you are not happy with how the service manager has handled your complaint, you can request that your complaint be investigated by the Head of Policy Read more...

How do I complain about a councillor

If you would like to make a complaint about a borough or parish councillor please fill in our Member Misconduct Complaint Form. You Read more...